This document explains what kind of personal information Eddy Home Inc. and affiliates (collectively, “Eddy Home”) collects and stores.
Eddy Home collects your information directly from you, at the door, over the phone and at www.myeddyhome.com and from third parties such as credit reporting agencies. This information is used to provide you with Eddy Home products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.Back to top
Mailing List Information
Your email address may be used to send you news about Eddy Home -related services, products or promotions. We may use one or more service providers to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.Back to top
Device Usage Information
If you are logged into your Municipal Water account, we record the IP address you visit our website from, and if you have a Municipal Water device or other connected device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your Municipal Water device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of Municipal Water products and services.Back to top
Website Use Information
Website Use InformationBack to top
Online Tracking and Your Choices
Third Party Sites and Features
Our Site does not knowingly collect or store any personal information about children under the age of 13.Back to top
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of Municipal Water Products and services without asking you first. Period. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information
With your consent
We may share personal information when we have your consent. Your explicit consent is required to allow this exchange on your behalf and may be revoked at any time.
For external processing
We have service technicians who help to answer your questions and who also assist with monitoring our servers for technical problems.
These technicians (as well as Municipal Water employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-Municipal Water purposes.
Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons
We may provide information to a third party if we believe in the good-faith belief that we are required to do so for legal reasons.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about water usage in the home. This information may also be shared with other users to help them better understand their water usage compared to others in the Municipal Water community, raise awareness about water usage issues, or help us generally improve our system. We may also share this information with utility companies. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
Municipal Water takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit your data securely. However, Municipal Water cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
We comply with all applicable legislation regarding the privacy of your information.